What are your hours?
The contact center is open 24/7, with the exception of a few national holidays. Our warehouse is open from 8:30 am to 6:00 pm Monday – Friday and Saturday/Sunday from 7:30 am - 4:00 pm.
Do you offer a trial period/can i place several test orders?
Occasionally, we offer a trial period so a potential company can experience our service. This is handled on a case-by-case basis and is largely determined by the project’s scope.
Do you have a usage minimum?
Primarily, we manage mid-sized to large accounts. However, we can also support growing businesses with average monthly order volumes of 2,500 or more.
What langauages do your agents speak?
English, Hindi and Telugu speaking agents are available.
What does your social media response include?
We can respond to social media inquiries on Facebook and Twitter. We respond to order and shipment related questions or comments.
Can you handle my eBay/Amazon/etc. orders?
Connecting our order management and distribution center to e-commerce carts, ERP systems and services like Amazon and eBay is a hallmark of the technologies offered by SHIFT. With an in-house IT department SHIFT can create a multichannel logistical processing environment with a centralized view of inventory.
Do you offer cross-docking?
We can in some cases. More details on your specific program are necessary.
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What is ecommerce fulfillment? Ecommerce fulfillment is the entire process behind getting an order delivered to a customer after they order it online. This part of the supply chain entails receiving and storing inventory, processing orders, picking ...
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Do you have conditioned storage? If you sell groceries, pharmaceuticals, or other temperature-sensitive products, we can ensure they maintain their freshness and quality as they are stored in our inventory. Our climate-controlled warehouse storage ...
Others
Can you process customer change of adresses requests? We can change ship-to and bill-to addresses. Do you offer gift wrapping/bow tying/card writing? We offer custom printed gift messages, colorful tissue paper, festive bows and hand wrapped ...
Shipping, Tracking of Orders & Returns
What is the turnaround time for shipping orders? SHIFT Fulfillment Inc. guarantees 24-hour turnaround times for our service orders. We care about our clients’ time and take measures to ensure they get the best services possible. How can I track the ...
Features
Can you help me with other projects such as labeling or kitting? Yes, we provide kitting services for our business customers to lower their cost of order fulfillment, reduce space allocation, lower the shipping costs, package items better, and ...