About Shift

About Shift

What are your hours?
The contact center is open 24/7, with the exception of a few national holidays. Our warehouse is open from 8:30 am to 6:00 pm Monday – Friday and Saturday/Sunday from 7:30 am - 4:00 pm.

Do you offer a trial period/can i place several test orders?
Occasionally, we offer a trial period so a potential company can experience our service. This is handled on a case-by-case basis and is largely determined by the project’s scope.

Do you have a usage minimum?
Primarily, we manage mid-sized to large accounts. However, we can also support growing businesses with average monthly order volumes of 2,500 or more.

What langauages do your agents speak?
English, Hindi and Telugu speaking agents are available.

What does your social media response include?
We can respond to social media inquiries on Facebook and Twitter. We respond to order and shipment related questions or comments.

Can you handle my eBay/Amazon/etc. orders?
Connecting our order management and distribution center to e-commerce carts, ERP systems and services like Amazon and eBay is a hallmark of the technologies offered by SHIFT. With an in-house IT department SHIFT can create a multichannel logistical processing environment with a centralized view of inventory.

Do you offer cross-docking?
We can in some cases. More details on your specific program are necessary.

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