NDR Management refers to the systematic process of handling Non-Delivery Reports—instances where a shipment cannot be delivered to the customer on the first attempt. It involves identifying the reason for non-delivery, communicating with the customer or updating shipment details, and taking corrective action such as scheduling a re-attempt, modifying the address, or marking the order for RTO. Effective NDR management helps reduce Return-to-Origin (RTO) cases, improves delivery success rates, minimizes operational costs, and ensures a smoother customer experience.

How do I access NDR module?

Sign in to Shift

• Visit carrier.shift.in
• Sign In using your registered email and password → Click Login

Once logged in, you will be directed to your Shift Home page.

Go to NDR

• From the Home page, navigate to NDR from the left Menu
  

How Many Tabs Are There in the NDR Module?

The NDR Module is divided into four tabs. Each tab helps you manage undelivered shipments in an organized way:

Action Required

This tab shows shipments that need your immediate attention. For example, reattempting delivery or initiating a Return to Origin (RTO). Taking quick action here helps prevent delays and reduce RTO cases.

Action Requested

This tab lists shipments where a reattempt or RTO has already been requested. The request may come from Shift or from you. Shipments here are still being processed until they move to another status.

Delivered

This tab includes shipments that were initially undelivered but were successfully delivered to the customer after corrective action.

RTO

This tab displays shipments that have been marked for Return to Origin or where the RTO process has started.

• Note: If no action is taken on an order, the courier partner will automatically mark it for RTO.
• Search order #: You can search your shipments based on the order # or AWB # by clicking the Search Order #.

Click on the Take Action button for a shipment. A pop-up window will appear, allowing you to perform the following actions:

• Reattempt delivery
• Change phone number
• Change address
• Mark as RTO

These options help you resolve delivery issues quickly and decide the next step for the shipment.

• Click the Show History button on an order to see its complete delivery timeline.

The timeline will be displayed as shown in the screenshot below.